We ship within (3) business day of receiving your order.

We offer a 30-day return policy on unopened merchandise. The buyer is responsible for return shipping costs. Please contact us at support@straplizard.com to make a return.

Please inspect your order upon reception and contact us immediately at support@straplizard.com if the item is defective, damaged, missing parts, or if you receive the wrong item so that we can evaluate the issue and make it right.

Yes, we have a (1) year warranty on manufacturing defects. Please contact us at support@straplizard.com to submit a warranty claim.

Yes! Strap Lizard is an excellent tool to provide your business fleet, or a great gift idea for your employees, business group, etc.! You can order up to 500 Lizards in bulk via our bulk ordering product page. For quantities of more than 500, please contact us for pricing options.

Yes! We offer customization of the packaging, the Strap Lizard color, and the logo on the Strap Lizards. See this page for example photos, and contact us if you'd like more information.

Yes! Scan the QR code found on the card in your package. There you will find a video with step-by-step instructions on assembly. You can also click here.

We understand trade professionals might have their ratchet strap tie-method down to a science—and good for them! However, we also know most of us aren’t professionals, and some of us are professionals who want speed and convenience. Plus, tied ratchet strap ends are prone to come untied in high winds at highway speeds. Strap Lizard offers a trusted solution to keep those strap ends secured during transport. Strap Lizard also offers the added bonus of an easy storage solution so you don’t have to deal with tangled ratchet straps ever again!

Almost all ratchet straps are manufactured overseas and shipped to the USA in massive quantities to distribute among big box stores all over the country. Strap Lizard is different. We operate everything in the USA. By purchasing Strap Lizard, you are guaranteed a high-quality, American made product in which every piece was sourced in the USA—even the screws and the roll-pin. Strap Lizard is plastic injection molded by our business partners located less than 30 miles from the Strap Lizard shop! Quality control is in-person with our trusted business partners, not via a zoom call overseas.

Strap Lizard is made with the same plastic composition as many parts you can find on many ATV products. It can take a serious beating without compromising its smooth operation.

Strap Lizard remains robust in the coldest weather due to its high-quality material and simple design. However, ratchet straps and cold weather don’t mix well, especially if they get wet. Always make sure you thoroughly dry your straps before storage. If exposed to freezing temps, a wet strap wound up in a Strap Lizard will freeze, leaving you a frozen solid strap neatly stored inside your Strap Lizard.

There is a clip located on the backside of the Strap Lizard. It is specially designed to remain secure during the bouncing and twisting that straps endure when running down the highway.